FAQ - Frequently Asked Questions

At Fhinix Inc. we operate a made-to-order fulfillment process. This means that your order(s) are custom made and Not mass-produced. This fulfillment process is consistent with our commitment to being environmentally conscious. We do not hold inventory sitting in warehouses with the potential of becoming unnecessary waste if nobody purchases our creations. With this in mind our fulfillment generally takes 2-7 business days. We ship nearly 98% of our orders within 5 business days, and more than 50% of our orders are shipped within 3 business days or less.
From there, shipping times can be 2 - 4 weeks depending on global transportation variables in play at the time of your order. Please understand also that sometimes there are unpredictable external causes that are not within our controls.
For more details, please review our Shipping Policy.

Returns run counter to our emphasis on sustainability - every return has a carbon footprint. Please review our Refund Policy in full. 

Cancellations are only possible if our suppliers have NOT fulfilled your order already. Email us immediately at info@FhinixInc.com should you wish to Apply for a cancellation. Again, we are committed to being an environmentally conscious company and will only approve cancellations on an exception basis case-by-case only.
Sometimes orders get sent out before we can process the cancellation. So if your cancellation request is approved on your order but you still receive the package, please go ahead and do one of three things: recycle it, donate it, or enjoy it.

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- email us details and pictures with your dissatisfaction to info@FhinixInc.com. For more details please refer to our Refund Policy.

In consideration of the changes to the global environment resulting from Covid-19, requests for exchanges will only be reviewed & considered on a case by case basis only. Exchange requests that are approved will require an inspection of the returned items for exchange. All returned items for exchange are required to be in the same condition that you received them, unworn and unused, with tags, and in its original packaging. Upon a successful inspection of the returned items for exchange, you’ll be notified via email with details of the new shipment with the replacement items you have requested. Please refer to our Refund Policy for details about our entire Return Policies.

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.